Deliveries & Returns

Online purchases are fulfilled from our Auckland based warehouse within 2 days of receiving the order. All orders are sent via. New Zealand Post within 2 days of payment confirmation, directly to your provided address.

Postage costs will vary depending on the combined weight of your purchase and the designated country. You can view an estimated shipping cost by using the "shipping calculator" prior to checking out, which will include quotes of all available shipping methods to your location. You will be able to choose your desired shipping method during the checkout process.

Domestic delivery

Deliveries to all New Zealand addresses will incur a flat $4.50 NZD postal charge via. New Zealand Post, and may take up to 3 business days for delivery (except certain rural areas).

International delivery

International orders enjoy tax-free direct shipping. All prices listed on this website are tax-included.

All orders are handled by New Zealand post, and calculated based on the combined weight of your purchase and the designated country. Shipping options include Standard Delivery (up to 14 working days) and Express Delivery (up to 6 working days).

Note that we will fulfill orders on weekdays, except during New Zealand public holidays. Delivery may experience delays during major holiday seasons (such as Christmas) due to the availability of the Courier services.

Our team at Avoca HQ carefully packages and examines every order that leaves our Auckland warehouse. Of course, there is always the possibility that you may receive a damaged or incorrect product. If this is the case, please contact us within a week of receiving your package and we will investigate further.

Refunds

Refunds will be issued for damaged or incorrectly dispatched products. Change-of-mind refunds will not be issued. If you do change your mind, we will happily exchange your product.

Exchanges

If you wish to exchange a product for a different size or colour, please contact us as soon as possible, after receiving your order. The product must be in the original, unworn condition. We will discuss with you the best option for returning to original product to us, and will send out the new product once we receive and verify the original product's condition. You may be liable to cover additional shipping charges.

Replacements

Replacements will be sent out for damaged, or incorrect products.

If in doubt, please don't hesitate to contact us, and we will be happy to help.


Freepost to New Zealand and Australian Addresses

Free shipping to New Zealand and Australia for orders above $100NZD! Orders are dispatched via. standard New Zealand Post parcel, and should arrive within 4 days (domestic) or 8 days (Australia).

Avoca Fashion


At Avoca Fashion, we create beautiful, functional, and lasting garments. Our style is comfortable, effortless, and sophisticated, and our collections range from everyday essentials to fashion pieces.

时尚Avoca,将时尚与舒适相结合,带您感受美利奴羊毛的舒适体验。


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Avoca Life


At Avoca Life, we develop a range of supplements and remedies made from authentic New Zealand ingredients, including Manuka Honey, Propolis, and various deer products.

Avoca作为专业的健康产品生产商,将新西兰独特的麦卢卡蜂蜜,浓缩黑蜂胶,鹿茸等产品带到您的身边


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